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It is currently 13 Nov 2019, 12:40



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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 20 Oct 2019, 13:32 
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Joined: 08 Feb 2005, 15:50
Posts: 2402
Location: Cheshire
Glad to gear they sorted you out, cestina. You were indeed lucky you'd read that article! I was pretty close to a heart attack without realising it years ago, but sudden chest pain climbing two flights of stairs alerted me and the heart people - and I had a stent put in the main artery to the heart, which was apparently completely blocked. They later showed me a photo from the angiogram, and you can see the artery is flat as a pancake for just over an inch. Scary!

Hope the convalescence goes well.

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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 03 Nov 2019, 00:35 
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Dashing off for your part in the play
Dashing off for your part in the play

Joined: 19 Sep 2011, 22:32
Posts: 1006
On here first time for a couple of weeks. Glad they got things sorted out Cestina and hope you continue to make good progress.


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 05 Nov 2019, 19:14 
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Joined: 13 Aug 2009, 18:41
Posts: 3055
Location: Czech Republic and Herts UK
Thanks Audrey, am on last leg of journey home. Ferry docks at Harwich in an hour or so and then a 1.5hour drive, all being well. Sadly am bearing beastly bronchitis with me. Heart seems ok though :)

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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 07 Nov 2019, 20:20 
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Reserving an embroidered picture
Reserving an embroidered picture

Joined: 17 Nov 2011, 02:45
Posts: 922
My electricty company recently put up its rates. As we'd had plenty of warning, I took a meter reading they day before which i sent to the company.

When I got my next (estimated) bill the reading had been ignored so I wrote to complain.

I've had a reply which I had to read twice to check that my first impression (that it was an untter load of drivel) was correct.

Far from simply apologising and correcting the bill, they have invented a problem I don't have, solved with a solution that does not work and made factual errors that make it clear they didn't even bother to look at my account. And they haven't corrected the bill.


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 08 Nov 2019, 08:54 
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Rescuing a Junior from the lake
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Joined: 15 Oct 2004, 13:57
Posts: 8025
Location: Manchester
Gas and electricity companies are a nightmare. I had a lot of similar problems a few years ago. Every time I rang up, I was told that no-one at the call centre could help me because accounts were dealt with in "the back office". OK, could I speak to someone in "the back office", then? No. Staff in the back office were "not customer facing" - i.e. they would not speak to customers. The people in the call centre couldn't do anything as they didn't have access to the relevant part of the system. Gah!

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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 08 Nov 2019, 09:26 
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Giving a Junior an order mark
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Joined: 21 Jul 2012, 16:53
Posts: 3327
Location: West London Alps
It's not just the gas / electricity companies - this awful farcical version of customer care is becoming distressingly common, often allied with an assumption that they know what you want better than you do yourself (yes, high street banks, I'm looking at you). Damage limitation, which I was always taught is crucial, is not only unknown to them, but as Victoria says, they make things worse.

I agree that the energy supply companies can be particularly bad, though - we gave up on British Gas years ago because they were apparently unable to keep a routine appointment to service the boiler. Three times one of us took time off work (and I know you've had experience of this too, Alison) to keep the appointment, only for them to not show up, and not even contact us to offer an explanation.


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 08 Nov 2019, 16:37 
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Reserving an embroidered picture
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Joined: 17 Nov 2011, 02:45
Posts: 922
I gave up on British Gas after I'd spent a YEAR trying to convince them that I owed them money rather them owing me several hundred pounds.

These days, i don't bother to try and sort out problems if they are in my favour. I don't like it as it doesn't feel honest and it makes me uncomfortable but I just can't face the hassle.


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 11 Nov 2019, 16:38 
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Order Mark!
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Joined: 03 May 2008, 15:51
Posts: 184
Location: London
Out Patient appointment 22nd October = new inhaler prescribed. Almost out of capsules - cant get a repeat until GP receives letter. No sign of letter anywhere.

On instruction from practice nurse who seems to know which way is up, ring the clinic, "Sorry, we're a bit behind. No we cant email a letter today - consultant is out."
Hopefully they'll do it tomorrow.

And no amount of money poured in will improve this - not the first time local, nationally renowned teaching hospital has messed up with letters...

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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 11 Nov 2019, 20:03 
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Admiring Tom's latest effort
Admiring Tom's latest effort
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Joined: 30 Jan 2013, 15:57
Posts: 865
Oh dear. Personally I am frustrated because the medication I normally take is no longer available locally (there's a potential cancer risk and a lot of pharmacies have stopped stocking it even though the link is unproven and the medication hasn't been officially withdrawn). My GP has been very helpful but there just isn't a good substitute


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 11 Nov 2019, 21:59 
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End of term hi-jinks
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Joined: 19 Jan 2004, 22:41
Posts: 390
Location: Norwich
I do sympathise over the specialist/GP/medicine problem. I saw my neurologist at the end of last month and while there is no new damage to my brain there has sadly been no further healing and so now we're looking at trying to control my pain/fatigue with medication tweaks. As the back ground pain has been worse recently, hence the appointment this is both good news and frustrating.


Of course this medication review has to be done through my GP, and I can't even book an appointment with the surgery until they get the letter... as the meds may really mess with me I really wanted to get this sorted and hopefully stabilised before I next see my family at Christmas.
I love that the NHS is free and my care has been amazing but sometimes I feel a little frustrated.

Here's hoping other people's medication reviews come good soon too.


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