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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 23 Jun 2020, 19:21 
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The vast bulk of my books come from other libraries within the system so a "click and collect" with books only from a specific library isn't much use to me.

I suppose I could be very well organised, work out where the books I want are and then trail round the libraries concerned but since I'd be doing this by public transport, I can't help feeling that's rather going to defeat the object! Not sure how returning books would work under that system either...

Ho-hum.


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 23 Jun 2020, 21:48 
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Victoria wrote:
The vast bulk of my books come from other libraries within the system so a "click and collect" with books only from a specific library isn't much use to me.

I suppose I could be very well organised, work out where the books I want are and then trail round the libraries concerned but since I'd be doing this by public transport, I can't help feeling that's rather going to defeat the object! Not sure how returning books would work under that system either...

Ho-hum.


Don't lose heart yet - this is just one action plan from one branch library in one county.

I am hoping hugely that general requests from across a county are included as that's how I get most of my books. In Norfolk you can return books borrowed from anyone of our 47 branches (plus mobiles) to any of the other branches, and many have drop boxes too.


If I hear more plans I will share them, I'd finished work for the day by the time the PM made his announcements and so there may be clearer info to share tomorrow. It is nice however to talk with people who want libraries to reopen for access to books & not for the PC & printing.


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 24 Jun 2020, 18:07 
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My local library service has said nothing at all about re-opening and that's the most important for me as it's within walking distance.

The other service I use is re-opening in 2 weeks time with "click and collect" although there's no details as yet as to whether that will be "a choice of 6 from your specified genre" or "reserve online and collect" or something else. There's going to be a form available from next Monday (such excitement!). The main library (plus the reserve collection) is a direct 'bus journey away so, depending on what they are offering, it might be possible to use it if I have to go over for some other reason.

(I need a new pencil sharpener and not one of the local shops has any but I don't feel that really counts as urgent)

Both services work a "return to any branch" system but, if they aren't going to be moving books between branches, I can see that quickly running into problems.


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 24 Jun 2020, 19:01 
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From what I can tell actual detail from government on what libraries can do legally do and how has been scant and so even those making full plans don't know the specifics yet. I know one thing was trialled here but then very quickly serious issues were found in it so they were back to square one...
While I would like some new books I am also very glad that my role has nothing to do with the logistics of reopening


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 25 Jun 2020, 13:34 
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Norfolkbookworm wrote:
From what I can tell actual detail from government on what libraries can do legally do and how has been scant <snip>


Why does that not surprise me?

Could it be because that's what's been happening throughout this period? The Government announces something and only then appears to consider how it is going to work.


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 25 Jun 2020, 18:17 
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Victoria wrote:
Norfolkbookworm wrote:
From what I can tell actual detail from government on what libraries can do legally do and how has been scant <snip>


Why does that not surprise me?

Could it be because that's what's been happening throughout this period? The Government announces something and only then appears to consider how it is going to work.


Oh and then you have to joy of the press picking up half the story and fuelling wild speculation and other delights via social media channels. In this heat I'm impressed my colleagues have kept their cool. No one believes us when we say we don't know what is happening and will have more information next week...


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 25 Jun 2020, 20:41 
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Pubs have got 43 pages of instructions, apparently.

It's good that detailed guidance has been given, but I do feel so sorry for all the people who are having completely to change the way their businesses operate. Some of the cafes here have had building work done so that they've got takeaway hatches, and one Italian restaurant's had shelving put in so that they have a deli area. It's all so much hassle, and expense, all because of this horrible virus that came out of nowhere.

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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 29 Jun 2020, 05:18 
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I've noticed a lot of stores have perspex screens put up on shop counters to help protect the staff. If anybody had advance warning of COVID-19, then this seems like a good business to invest in!

We are very lucky in Western Australia, the only active cases are from overseas travellers, who are required to isolate for two weeks on entry, so can't infect the rest of us. There's no community transmission at all, and the only inconvenience for most of us is the hard border with the rest of Australia, as all interstate travellers are also required to isolate.

But our tourism industry won't recover until there is a vaccine. :( I doubt many travellers will want to add two weeks of isolation to their schedules.


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 29 Jun 2020, 22:12 
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Alison H wrote:
I gather that a lot of libraries in America are now working on this sort of click and collect system. It sounds like quite a good idea - I appreciate that they don't want everyone going in and fingering all the books.

This library lets you borrow 20 books at once :shock: :D ?!


An American friend of mine is partially disabled, and is finding her library is being no help at all in helping her get her books to the car, etc, to the point where they appear to be in breach of the Americans With Disabilities act, and she has contacted a lawyer.

Re take-aways - one local restaurant has adapted in the simplest possible way, by putting a trestle table across their front door!

And travel - we had been thinking of going to Australia next year, but I expect it will be 2022 now. We definitely want to go on the Indian Pacific right across the continent!


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 13 Jul 2020, 11:48 
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This is an update on the library situation.

My local library service has got as far as opening the central library's telephone lines...but no news on borrowing.

The other library service I use is operating "we select: you collect". You specify how many books and which genres and then you have to have what they are given. There's a disclaimer that they can't guarantee that you wo'n't get books you have already read! I feel a system where books are selected by someone who knows nothing about me is more likely to produce books I wouldn't want to read rather than books I'd already read... What's annoying is that the books I really want are in their reserve collection and highly unlikely to be wanted by anyone else... There's no information at all on returning books. The FAQ just say that loans have been extended and overdue charges have been waived. That's not helpful. I'm sure their books would be more useful sitting in a library than on my book shelves gathering dust.

I'm just about to go to West Sussex (in a bubble with my daughter) and their service has the reservation system operating as normal but without charge (or you can opt for staff selecting for you) so I've reserved some books and will see what happens.


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 13 Jul 2020, 13:19 
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My local University library has just started a Click and Collect service, you can reserve up to 5 books (from main shelves not the closed access) and it's open 11am-2pm Monday-Friday for collection. The book drop return has been open all along. Of course in an academoc library you know what to ask for rather than staff selecting, don't think I'd want books someone else had chosen


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 14 Jul 2020, 13:45 
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I discovered (by dint of going to the library and looking at the information on the door) that they are accepting returns for 2 hours on Friday afternoons starting next week.

Why that information can't be put on the website baffles me...


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 14 Jul 2020, 14:19 
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Victoria wrote:
I discovered (by dint of going to the library and looking at the information on the door) that they are accepting returns for 2 hours on Friday afternoons starting next week.

Why that information can't be put on the website baffles me...
Me too - though I suppose that it may be that the website is done, or largely done, for them by somebody in some other part of the structure, and it might be difficult to amend it if they had to make changes. Whereas ye olde info on the door...

I do think there's been some appalling communication, or rather lack of it, to be seen recently. Our local post office said on the internet the other day that it was open that day from ten until noon, whereas the reality was that it was shut when I was up there at eleven-thirty posting items in the postbox on the pavement outside (fortunately they all went in!).


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 14 Jul 2020, 15:01 
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Victoria wrote:
I discovered (by dint of going to the library and looking at the information on the door) that they are accepting returns for 2 hours on Friday afternoons starting next week.

Why that information can't be put on the website baffles me...


The whole opening of libraries has been a nightmare, the guidance from the government was really late coming in and the stuff that filtered down to us was 72 pages long.
We've gone with advertising the bare minimum on line until we're sure it works rather than stopping/starting/changing the rules daily.

In Norfolk we can't start normal reservations yet for many reasons (including but not limited to)
-all buildings and all staff needing risk assessments in place. We have 47 branches & 4 stores...

-the library vans we use to move books around from branch to branch have been drafted into other more vital services.

-as no one knows how long the virus lasts on surfaces. A book collected from a store will need 72 hours quarantine when it arrives in branch, then another 72 hours after staff process it before customers can borrow it.

- books that were borrowed before lockdown are still on loan and so we have a lot of stock in unknown locations, and that it is possible won't be returned for months yet.

-new stock hasn't been delivered since the end of Feb and is now arriving in one huge lump, all the processing team have time to do is activate it on the system, not find all of the separate reservations

Sorry to be long winded about this but staff in libraries that are open are getting a lot of less than patient users (and that is a polite way to put it) and while we are really pleased that people have missed us this much we physically cannot go faster & reinstate everything.

I'm not on the frontline but I am supporting these staff & it is hard.

Oh and yes as Noreen says - the websites are usually managed by the County Council & we can't just update them ourselves.

/semi rant


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 14 Jul 2020, 18:43 
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The problem with "information on the door" is that, in this particular case, I had to travel 3 miles to read it (walked there, 'bussed back). I'm not going to be repeating that very often!


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 14 Jul 2020, 19:30 
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I went somewhere which was supposed to open at 9:30. The sign on the door confirmed that it opened at 9:30. It actually opened at 10. "We're not opening till 10 at the moment." If yiu can't change the website, at least change the sign on the door!

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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 15 Jul 2020, 07:28 
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I had an eye test and ordered some new glasses recently. Customers were asked to put all frames that had been handled onto a special tray, where presumably they were sanitised before being re-shelved. I can't imagine how libraries and bookstores can cope with customers browsing for a good read.

I should mention that this is in Western Australia, where the only active cases of COVID-19 are from returning travellers in compulsory 14-day quarantine. There's no community transmission, but everybody is still being very careful.

The good news is that flu infections are well below normal for this winter.


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 15 Jul 2020, 11:17 
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The books I reserved in Sussex on Sunday are ready for collection. That was done through the normal reservation system and books have come from other libraries within the system.

This is what I'd really like to happening locally and it's a bit puzzling (given that same guidance is being given to all libraries) why one area can do this and others cannot. Obviously there are going to be some variations (such as Norfolkbookworm's repurposed library vans) but surely, if a book's not out on loan it can be reserved, even if you have wait 3 days or 6 days (while the book is quarantined) to be able to collect it.


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 19 Jul 2020, 21:08 
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I’m hoping that the car people do come tomorrow. Praying actually that they do. I really do need the tyres to be fixed as I need that car.


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 Post subject: Re: New Year whinges - please whinge away in here!
PostPosted: 26 Jul 2020, 22:56 
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I never really much like the British climate/weather, this is a bit of a (long) rant!

I would personally prefer a much more predictable climate, where you are always guaranteed to get a lot of good weather throughout summer months and sports events etc, don't get rained off. Either a Mediterranean climate as in Southern Europe, or a continental climate, where you get hot summers and really cold winters.

I don't really understand why (judging by reading threads on some other sites, anyway), a lot of people seem to like the British climate which is similar to Northern France, Holland etc, but given that it's an island, probably even worse. There seem to be a lot of people who like UK weather because they absolutely hate summer if not even slightly warm weather.

TBH I don't understand that at all! Though I'm probably unusual in not really caring about the famous green of the British countryside, which a lot of people like. A brown landscape as in Southern Spain means more water supply stress, of course.

I would never want to live in Northern England/Scotland, because the climate is definitely cooler and wetter up there. A while ago it was apparently only 33F at Emley Moor transmitter in Northern England, while Exeter was 69F. When the sun does come out and it gets decently warm/hot for a while, as it admittedly did for long periods earlier this year, then it is nice. Yes it can get oppressive sometimes (especially in London) because it's usually humid heat (not dry heat as in some countries), but personally I don't care much or have any particular trouble sleeping in heat.

Just now it's mostly been warm and a bit humid but overcast/unsettled for a long time, and unfortunately isn't really forecast to get much better. Not that the flies mind much either way, they can sometimes be a total pest
in my bedroom! :sigh

As for winter, at least in certain places up North, you may well still get some proper regular snow for a while, especially in parts of Scotland. That's very rare in the South nowadays, perhaps because of climate change. Most winters in the past few years have just been endlessly mild/dreary with low cloud, not that much sun, and more rain than in summer (at least in the South East). It's true that there isn't the danger of tornadoes, hurricanes etc, here. But the weather in New York or Washington, for example, sounds much less boring. Temperatures in Britain tend to be too low, there are not enough thunderstorms, and though it can happen, you hardly ever get a hailstorm. The recent strong autumn-like winds were annoying, but apparently unusual at this time of year. I tend to find autumn a bit depressing, but spring is nice when all the trees are coming into bloom and so on. But above all, I hate the fact that lots of intense sunshine in summer is far from guaranteed in this country!

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